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Graphics Interchange Format  |  1998-02-10  |  45.1 KB  |  357x507  |  4-bit (16 colors)
   ocr: Figure 1 Functional biock diagram ofthe Helpdesk system User Submits a Helpdesk. Ticket (the user becomes the Suomitter") Submitter Unaasigned Ticket gets Email Is sent Ticket Pool assigned to: a Syeadmin Sysadmin Each Each: Sysadmins. Sysadmas onned ticket owned ticket pool: poo Ticket gois: Ticket gets: updated closed Submitter. Submiter Email iS sent Email S sent: Sysadmin Sysadrrin wnile the whole proo8s of a help desk ticset is rapperiing (everything in the deshed bo, the following optons are avallabie: Usor can toliow the stalus o a specilic ticlost Managoment Hoports: Open ticket rapart ...