Labels:text | screenshot | font | number | document | parallel OCR: Figure 1 Functional block diagram of the Helpdesk system User Submits a Helpdesk Ticket (the user becomes the "Submitter") Submitter Unaasigned Ticket gets Ticket Pool assigned to a Email is sont Sysadmin Sysadmin Each Each Sysadmin's Sysadman's owned ticket owned ticket poo Ticket gets Ticket gets updated Closed Submitter Submitter Emall is sont Email s sent Sysadmin Sysadmin Vinile the whole process of a help desk ticket is happening (averything in the dashed box), the following options are available: User can follow the status of a specific ticket Management Reports: Open ticket report with number of days cpen Number of tickets opened per week summary Number of tickets assigned to each support person with average days open Knowledge base searching capabilities (word search on problemuresolution info) "Things to do I'st" for support personnel
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